These are some of our most frequently asked questions - if you have any other questions you would like answered, please email us at firstname.lastname@example.org
Can I return an Item?
If you wish to return an item, you must contact us within 5 business days of receiving the parcel by email at email@example.com. All goods returned must be as new, unused and in their original packaging. With the exception of faulty items or goods damaged in transit, please note that you will need to cover the return postage.
How I do return an item?
o return a product to us simply follow these easy steps:
1. Contact us by email at firstname.lastname@example.org within 5 business days of receiving the parcel. Include your name, address and the order number.
2. Pack all items with your invoice in their original packaging. Ensure that the packaging is secured, as we will not be able to make a refund for items damaged in return transit.
3. Ship to : (send an email for address)
4. . We are not liable for lost return parcels. Therefore we recommend that you obtain a Certificate of Posting in case the parcel fails to reach us. Moreover, we advise you to insure the package in case it is damaged in transport.
5.Once received, we will inspect the goods within 3 business days and if their condition matches our requirements (that is: “as new, unused and in their original packaging”), refund will be made within 14 business days. We will send you an email confirming your exchange or refund.